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A story from a Peru customer
Time:2020-08-18 16:16:31 Author:fuletong
We got an order that requires LR witness test which was quite urgent, the factory promised to finish it before Chinese new year but they
failed. We send our inspector to travel more than 1000 km to the factory to push the production, we tried all we could to help them to
have the goods finished in the shortest time, we even drive several hundred kms to help factory take sample during Lantern festival.
While new problem arose. The factory applied the LR industrial witness test instead of the correct LR marine witness test.
We communicated with LR inspector and the customers closely, we worked during weekend and midnight to let customer know the
progress right away and discuss with them the best solutions. Finally we came to a solution that the LR inspector stamped on the raw
material test report, also a LR witness test report would be issued. Our customer was satisfied with our solution and service, later our
business keeps on growing.